The British Lung Foundation is a member of several quality standards – so whether you’re looking for health information, calling our helpline or raising valuable funds for us, you know that we meet the highest standards of service and support.
The Information Standard
The British Lung Foundation is a certified member of the Information Standard. This quality mark is a quick and easy way for the public to identify reliable and trustworthy sources of health and social care information.
The Information Standard ensures that the information the BLF produces about lung conditions and living with a lung disease is:
- Accurate by only using the best available scientific evidence and sources in our material
- Current by reviewing and updating it on a regular basis
- Easy to understand by using a clear, defined writing style and layout
- Relevant by involving patients in the review process and encouraging patient feedback
- Accessible by providing it in a range of formats and languages and promoting its distribution
All new and reviewed health and social care information produced by the BLF now meets these requirements. All of our current information materials will be reviewed under the Information Standard requirements within three years. Printed materials that have been produced since the BLF was certified carry the Information Standard logo.
Statement of responsibility
The BLF holds responsibility for the accuracy of the information produced and neither the scheme operator, Capita, nor the scheme owner, NHS England, have any responsibility whatsoever for costs, losses or damages arising from inaccuracy of information or omissions in information published by the British Lung Foundation.
The Helplines Association
Our helpline is certified by The Helplines Association Quality Standard, which defines and accredits best practice in helpline work.
The specialist team of nurses and advisers on our helpline are dedicated to answering your questions. Call the helpline to find out more about more than 40 types of lung conditions, to ask questions about employment and welfare benefits or simply to talk to someone who cares.
Ringing the helpline never costs more than a local call and is usually free, even from a mobile. Lines are open from 10am to 6pm, Monday to Friday.
The Fundraising Standards Board
And we are a member of the Fundraising Standards Board, which means we follow a code of fundraising practice. More information about the FRSB is available on the Give with Confidence website.
How to make a complaint
We are committed to providing the highest possible quality of service to our supporters, but we know that sometimes things go wrong. If you have a complaint or criticism about the British Lung Foundation, please let us know so that we can make any necessary changes and prevent mistakes happening in the future.
We will always treat your complaint seriously, with sensitivity, discretion and understanding, and we will treat you fairly and with courtesy.