Our awards and accreditations
Our support meets the highest quality standards.
Whether you’re looking for health information, calling our helpline or raising valuable funds for us, you know that we meet the highest standards of service and support.
DADI winner 2017
We won a DADI (Drum Awards for the Digital Industries) award in the not-for-profit/charity website, app or campaign category for our Listen to Your Lungs campaign.
British Medical Association
In September 2017, our booklet, Living with COPD, won a BMA patient information award for long-term conditions. The reviewer said “This is an excellent leaflet… exceptionally clear and helpful.” The information is also online.
Our online breath test was also a runner-up – this time in the screening award. The reviewer said: “This is a great resource and I hope it helps a lot of people to take action that changes their lives for the better.”
If you are living with a lung condition, or know somebody who is, find out how we can support you.
The Information Standard
All our new and reviewed health and social care information is produced under the Information Standard requirements:
- Accurate by only using the best available scientific evidence and sources in our material
- Current by reviewing and updating it at least every three years
- Easy to understand by using plain English with a clear, defined writing style and layout
- Relevant by involving patients in the review process and encouraging patient feedback
- Accessible by providing it in relevant formats and promoting its distribution
We're registered with the independent regulator of charitable fundraising, the Fundraising Regulator.
We are a mindful employer, supporting employees to support mental health at work.
Our helpline is certified by the Helplines Association Quality Standard, which defines and accredits best practice.
You can call our helpline on 03000 030 555, Monday to Friday between 9am - 5pm or ask your question online.
Association of Medical Research Charities
We use a robust system to make decisions regarding the research projects that we fund. This system includes a rigorous peer review process. Peer review is an accepted means of assessing research quality; medical research charities use peer review to award grants so that their decision making is independent and transparent.
The validity of peer review is based on certain fundamentals: that there are no conflicts of interest between donors and recipients, and that the expert scientific review is high quality, independent and unbiased by any association between applicant and reviewer.
Every five years, our peer review systems are audited by the Association of Medical Research Charities (AMRC) and the BLF holds AMRC ‘best practice in medical and health research peer review’ certification.
How to make a complaint
We are committed to providing the highest possible quality of service to our supporters, but we know that sometimes things go wrong. If you have a complaint or criticism about the British Lung Foundation, please let us know so that we can make any necessary changes and prevent mistakes happening in the future.
We will always treat your complaint seriously, with sensitivity, discretion and understanding, and we will treat you fairly and with courtesy.
The BLF holds responsibility for the accuracy of the information produced and neither the scheme operator, Capita, nor the scheme owner, NHS England, have any responsibility whatsoever for costs, losses or damages arising from inaccuracy of information or omissions in information published by the British Lung Foundation.
How we produce our information
We produce high-quality information about lung disease approved by the Information Standard.
What we do
One person in five in the UK is affected by lung disease. Millions more are at risk. We’re here for every one of them.