Our awards and accreditations

Our support meets the highest quality standards.

Whether you’re looking for health information, calling our helpline or raising valuable funds for us, you know that we meet the highest standards of service and support.

We're a Living Wage Employer

We're proud to be a Living Wage Employer.

This means that every member of staff working for the British Lung Foundation earns a real Living Wage.

The real Living Wage is higher than the government’s minimum, or National Living Wage, and is an independently calculated hourly rate of pay that is based on the actual cost of living, and is announced each year by the Living Wage Foundation as part of Living Wage Week.


BMA patient award winner 2018

BMA Awards

In September 2018, our booklet, Living with bronchiectasis, won first prize in the BMA patient information awards for self-care. The reviewer said: "the resource is clearly set out and the content excellent, clear and easy to read.” You can also read the information online.
 
The reviewer panel also highly commended our information about breathlessness. They said: “the booklet provides a lot of useful information in a friendly, understanding and helpful way.”
 
They also commended our information about breathing and lung function tests, saying:  "this online resource brings together information on different tests in one easy to use resource.”
 
If you are living with a lung condition, or know somebody who is, find out how we can support you.


DADI winner 2017

DADI award

We won a DADI (Drum Awards for the Digital Industries) award in the not-for-profit/charity website, app or campaign category for our Listen to Your Lungs campaign


British Medical Association

In September 2017, our booklet, Living with COPD, won a BMA patient information award for long-term conditions. The reviewer said “This is an excellent leaflet…  exceptionally clear and helpful.” The information is also online.

Our online breath test was also a runner-up – this time in the screening award. The reviewer said: “This is a great resource and I hope it helps a lot of people to take action that changes their lives for the better.”

Living with pulmonary fibrosis, First steps to living with COPD and Your home and your lungs were also highly commended by the reviewer panel.

If you are living with a lung condition, or know somebody who is, find out how we can support you.


The Information Standard

Information Standard

All our new and reviewed health and social care information is produced under the Information Standard requirements:

  • Accurate by only using the best available scientific evidence and sources in our material
  • Current by reviewing and updating it at least every three years
  • Easy to understand by using plain English with a clear, defined writing style and layout
  • Relevant by involving patients in the review process and encouraging patient feedback
  • Accessible by providing it in relevant formats and promoting its distribution

Read our statement of responsibility


Fundraising Regulator

Fundraising Regulator logo

We're registered with the independent regulator of charitable fundraising, the Fundraising Regulator


Mindful Employer

Mindful Employer logo

We are a mindful employer, supporting employees to support mental health at work. 


Helplines Partnership

Helplines partnership

Our helpline is certified by the Helplines Association Quality Standard, which defines and accredits best practice.

You can call our helpline on 03000 030 555, Monday to Friday between 9am - 5pm or ask your question online.


Association of Medical Research Charities

We use a robust system to make decisions regarding the research projects that we fund. This system includes a rigorous peer review process. Peer review is an accepted means of assessing research quality; medical research charities use peer review to award grants so that their decision making is independent and transparent.

The validity of peer review is based on certain fundamentals: that there are no conflicts of interest between donors and recipients, and that the expert scientific review is high quality, independent and unbiased by any association between applicant and reviewer.

Every five years, our peer review systems are audited by the Association of Medical Research Charities (AMRC) and the BLF holds AMRC ‘best practice in medical and health research peer review’ certification.


How to make a complaint

We are committed to providing the highest possible quality of service to our supporters, but we know that sometimes things go wrong. If you have a complaint or criticism about the British Lung Foundation, please let us know so that we can make any necessary changes and prevent mistakes happening in the future.

We will always treat your complaint seriously, with sensitivity, discretion and understanding, and we will treat you fairly and with courtesy.


Statement of responsibility - Information Standard

The BLF holds responsibility for the accuracy of the information produced and neither the scheme operator, Capita, nor the scheme owner, NHS England, have any responsibility whatsoever for costs, losses or damages arising from inaccuracy of information or omissions in information published by the British Lung Foundation.