Our awards and accreditations
Our support meets the highest quality standards.
Whether you’re looking for health information, calling our helpline or raising valuable funds for us, you know that we meet the highest standards of service and support.
We're a Living Wage Employer
We're proud to be a Living Wage Employer.
This means that every member of staff working for the British Lung Foundation earns a real Living Wage.
The real Living Wage is higher than the government’s minimum, or National Living Wage, and is an independently calculated hourly rate of pay that is based on the actual cost of living, and is announced each year by the Living Wage Foundation as part of Living Wage Week.
BMA patient awards
Highly commended 2019
In September 2018, our booklet, Living with bronchiectasis, won first prize in the BMA patient information awards for self-care. The reviewer said: "the resource is clearly set out and the content excellent, clear and easy to read.” You can also read the information online.
The reviewer panel also highly commended our information about breathlessness. They said: “the booklet provides a lot of useful information in a friendly, understanding and helpful way.”
They also commended our information about breathing and lung function tests, saying: "this online resource brings together information on different tests in one easy to use resource.”
Highly commended 2017
In September 2017, our booklet, Living with COPD, won a BMA patient information award for long-term conditions. The reviewer said “This is an excellent leaflet… exceptionally clear and helpful.” The information is also online.
Our online breath test was also a runner-up – this time in the screening award. The reviewer said: “This is a great resource and I hope it helps a lot of people to take action that changes their lives for the better.”
If you are living with a lung condition, or know somebody who is, find out how we can support you.
DADI winner 2017
We won a DADI (Drum Awards for the Digital Industries) award in the not-for-profit/charity website, app or campaign category for our Listen to Your Lungs campaign.
We're registered with the independent regulator of charitable fundraising, the Fundraising Regulator.
We are a mindful employer, supporting employees to support mental health at work.
Our helpline is certified by the Helplines Association Quality Standard, which defines and accredits best practice.
You can call our helpline on 03000 030 555, Monday to Friday between 9am - 5pm or ask your question online.
Association of Medical Research Charities
We use a robust system to make decisions regarding the research projects that we fund. This system includes a rigorous peer review process. Peer review is an accepted means of assessing research quality; medical research charities use peer review to award grants so that their decision making is independent and transparent.
The validity of peer review is based on certain fundamentals: that there are no conflicts of interest between donors and recipients, and that the expert scientific review is high quality, independent and unbiased by any association between applicant and reviewer.
Every five years, our peer review systems are audited by the Association of Medical Research Charities (AMRC) and the BLF holds AMRC ‘best practice in medical and health research peer review’ certification.
How to make a complaint
We are committed to providing the highest possible quality of service to our supporters, but we know that sometimes things go wrong. If you have a complaint or criticism about the British Lung Foundation, please let us know so that we can make any necessary changes and prevent mistakes happening in the future.
We will always treat your complaint seriously, with sensitivity, discretion and understanding, and we will treat you fairly and with courtesy.
How we produce our information
We involve clinicians and people with lung conditions to produce high-quality information about lung disease.
What we do
One person in five in the UK is affected by lung disease. Millions more are at risk. We’re here for every one of them.