How to contact the helpline

Each year thousands of people turn to the BLF Helpline. We have a team of specialist nurses and benefits advisers who are dedicated to answering your questions.

Call the BLF Helpline on 03000 030 555


Call us: 03000 030 555

Lines are open Monday to Friday from 9am to 5pm.

We aim to answer all calls within 6 rings.

If we are not able to answer your call and you leave a message, we will call you back within the hour.

The cost of calling is now guaranteed to be included in your call package, or will cost the same as making a local call from a landline or mobile.

Email us:

We will respond to your email within 5 working days.

Write to us:

British Lung Foundation (Helpline)
73–75 Goswell Road
London EC1V 7ER

We will respond to your letter within 5 working days.

Text us: 07582 289 183

To help you to reduce the cost of contacting us even more we have a text service.

Just text your home or mobile phone number to the number above and someone will call you back before the end of the next working day. If you aren't able to speak to us when we call, we will arrange a convenient time to call you back.

We will only call you between 10am and 6pm Monday to Friday - but you can text us at anytime. We will not be able to answer any questions by text.