Speak to our helpline

Please note that the helpline will be closed over the bank holiday weekend. We’ll be back up and running on 28 May 2019 at 9am.

If you need support during this time:

  • Find out if we’ve answered your question on our website
  • Reach out to our web community – ask a question or share your experiences with others
  • If you’re struggling with your emotions, the Samaritans are available to talk 24/7 about whatever is on your mind

If you’re happy to wait for a reply, you can also email us at helpline@blf.org.uk. Please include your name and phone number and we’ll call you back as soon as we can when we're back.

If you need urgent medical help, please call:

Your pharmacist might also be able to help.

Always call 999 if you feel your symptoms may be life-threatening.

Need our help? We're here for you.

You can talk to us about anything - from how to manage your condition, to going on holiday. Or just to say hello. Find out more about how we can support you.

Helpline nurse

03000 030 555

Speak to one of our team over the phone.

We aim to answer within 6 rings, and calls will cost the same as a local call.

BLF Helpline

Email us

Send us an email and we'll get back to you as soon as we can.

Send an email


In the past year, our helpline

  • answered over 20,000 calls
  • made over 10,000 calls
  • answered over 5,000 emails

We're available Monday to Friday, 9am - 5pm. If you contact us outside of these hours, we'll get back to you as soon as we can.

We'll try to answer the phone within 6 rings. Find out more.
Have you used our helpline recently? Let us know how it went.

If you are experiencing new symptoms, or a change to your symptoms, please contact NHS 111 or 999