NHS App

App score: 69/100 About the Orcha review

The simple and secure way to access a range of healthcare services on your smartphone or tablet.

NHS App app logo image

Platform: Android

Cost: Entirely Free

Download from app store

Description

The simple and secure way to access a range of healthcare services on your smartphone or tablet. The NHS App is the first national app from the NHS for all patients in England aged 13 and over. Take control of your healthcare – anytime, anywhere.

Key features

Use the NHS App to:
• check your symptoms - find reliable NHS information on hundreds of conditions and treatments and get immediate advice
• book appointments - search for, book and cancel appointments at your GP surgery
• order repeat prescriptions - see your available medications and request a new repeat prescription
• view your medical record - get secure access to your GP medical record
• register to be an organ donor - easily manage your preferences on the NHS Organ Donor Register
• choose how the NHS uses your data - register your decision on whether it can be used for research and planning.

The NHS App is being rolled out across England now. Many key features will only work when your GP surgery is connected. You can find out if your surgery is connected after you download the app and open it for the first time.

If your surgery isn’t connected you can register your email address, and we’ll notify you when they come online.

Keeping your data secure

After you download the app, we’ll carry out a series of checks to confirm your identity. The app will then securely connect to information from your GP surgery. To keep your access secure, we’ll send a security code to your phone each time you use the app.


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App score: 69/100

More details

Reviewed on: 18 June 2020 (Independently reviewed for us by ORCHA)

  • General Information
  • Alerts and Notifications
  • Service Signposting
  • Personal Health Record
  • Online Prescriptions
  • Automated Guidance
  • Automated Guidance
Data Collection

The data collected about you is capable of identifying that it relates to you

The type of data that it collects is classified as sensitive data.

(Identifiable and Sensitive) - Because of the type of data that this App collects it is particularly important that the App takes the security and privacy of that data seriously and only enables others to see or share this information if you have expressly consented to this.

Data Use

The App does state that it won't share your data in any way with other people without your consent.

The App does allow you to share information in the App with other Apps, systems, organisations or users.

Data Security

The App doesn't encrypt the information it collects to make it safe from other people as it is transferred from the App.

The App doesn't encrypt the information it collects to make it safe from other people as it is retained by the the developer.

Professional Assurance

It was clear from our review that a suitably qualified professional or organisation was involved in the Apps development.

It was clear from our review how regularly the advice and guidance given by the App was reviewed and updated by relevant professionals.

Testing

It wasn't clear from our review that the App had been involved in any clinical trials or similar testing to demonstrate its 'real world' effectiveness.

Testing

It was clear from our review that the App had been through end user testing as part of its design and development.

Customisation

The App does provide customisable features.

End User Capacity

The App does provide support for users with poor sight.

The App does provide support for users with hearing difficulties.

Support

The App doesn't appear to have a clear approach to dealing with user issues.

Cost

The App is entirely free to use.


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